Chargeback policy

1. If you request a refund to your credit card company (on purpose or by mistake) by any deposit made in CalienteOption, we reserve the right to block an amount of $ 150 in your account platform to receive the charge for our provider. After the research carried out by CalienteOption, the blocked amount will be released if the chargeback is shown as legitimate. In connection with the above, you authorize us to block and/or charge this amount on your credit card.
2. We do not tolerate the cloning of credit cards, and all fraud, without exception, they will be processed through a criminal process in your local jurisdiction to the full extent of the law. In addition, we will start a civil legal action in your jurisdiction for any loss of revenue related to fraud, including business, legal fees, investigative costs, downtime and loss of income.
3. We use an advanced risk model for evidence of fraudulent transactions through our services. Fraudulent transactions are automatically and immediately canceled after being detected.
Any movement associated with the same fraudulent credit card will be canceled immediately. We also take external resources between sectors -such as fraud blacklists around the world to prevent fraudulent users from accessing our online trading system.
4. Refunds to credit cards will be considered fraudulent if it becomes clear that you do not make any reasonable effort on your part to cooperate with us in the task of solving any problem with your deposit. All returns of frivolous charges cost us time and money.

Usually, we completed a review within four (4) to six (6) working hours; deposits which have a higher potential risk may require more time, however, as our Compliance Department realize extensive fraud detection.  We also may contact you directly as a safety precaution. If it is determined that a deposit is high risk or does not meet our Compliance and risk policies, the deposit will be immediately canceled and the funds will be returned immediately to the credit card from which the deposit was initially made. Besides, in such cases, we reserve the right, at our sole discretion, to close each and every one of your account (s) with CalienteOption immediately. Any active order associated with the same fraudulent credit card and / or account will also be canceled immediately.

You agree that if you choose to do business with us and request a refund of your credit card company initially will block the amount of $ 150 to your credit card. In this connection and after research carried out by us, if you win the argument, we will unlock this amount as soon as possible. In the event that the argument does not win, the user agrees to charge the blocked amount of $ 150 to your credit card, which will represent the “investigation and administrative processing rate” for our time to answer the question . You authorize us to charge this amount to your credit card. If this charge is rejected, we will take legal action to recover losses of our time associated with the response to the new charge, and other charges discussed above. You agree to refund any amount corresponding to the legal costs of your actions.

In addition, we will try to recover the charges made fraudulently plus additional costs through a third party collection agency and your account will be released to all credit bureaus as a arrears collection account. At this point, we will stop accepting the settlement of its debt and only accept payment in full. Besides this, we will present a report with your local police department and will report all fraudulent through your local jurisdiction for prosecution to the full extent of the law activities.

Also, in such cases, we reserve the right, at our sole discretion, to take all measures as best we see fit, including, without limitation, completely block access to our system of online trading, blocking your access codes and / or termination of your account. In these circumstances, we reserve the right to withhold income generated directly or indirectly by the exercise of any unlawful activity and we reserve the right to inform third parties in breach of this clause. Any active movement associated with the same fraudulent credit card and / or account will also be canceled immediately. We continue to develop needed tools to identify credit / debit card fraud; any dispute arising from such fraudulent activity will be determined by us in our sole and absolute discretion, the way we consider fairest to all concerned. That decision shall be final and binding on all participants; will not enter any other instance.

5. We take fraud seriously. We record all IP chains in all deposits made in our accounts -any chargeback linked to fraudulent activity will be pursued diligently through a criminal process in your local jurisdiction for prosecution to the full extent of the law.